Who's Who in the event of an Insurance Claim?

Your home is damaged for what ever reason and we know it’s a confusing and stressful time. So here’s a quick guide for who’s involved in an insurance claim.

Claims Handler

They are probably your first point of contact. Their role is to act on behalf of your insurance company and will find the right professional to handle your claim. You should find out from the claims handler if your loss is covered under your insurance policy.

Your Nominated Insurance Repairs Company

That would be us, Building Repair.  It is your right, in the event of an Insured Peril, to appoint your own Insurance Repairs Company.  They should be Suitably Qualified and carry out Insurance Repairs as a core part of their business. 

Loss Adjuster

If your claim is complicated or of a high value then your insurer may appoint an independent claims specialist. The loss adjuster will visit your property to validate and mitigate your claim to ensure you get the full benefit of the insurance cover.  The loss adjuster will liaise with Property Repair during the length of the claim cycle on your behalf, should you wish.

Restoration or Drying Company

If your home is damaged by flood water or fire damage then these specialists who will take care of your contents and prepare the building ready for refurbishment. When a claim involves water, from a domestic leak or flood, they are trained to carry out passive drying. They are also trained in logging and listing of damaged items and the safe storage of your goods.

Building Repair Network Scheme

Your insurance company will have a network of approved building contractors or an independent scheme managed by loss adjustors. They work to rectify the damage to your property. Within the network they will be vetted and approved as specialist contractors for insurance related work.